kata-kata

Question English For Tourism

Meeting 1

ª      Complete the sentence below with ekspressions from this list.

·        Looks after

·        Duties include

·        The charge of

·        Make sure

·        Responsible of

1.      The switchboard operator  In charge of   telephone call. She is Responsible for                             

Directing calls to the correct departmen.

2.      The assistant manager is                                . The different departmen of the hotel. He

Make sure  . That departmen work efficiently.

3.      The maintenace engineer look after   hotel equioment this                                repairing machines used in hotel.

4.      The food and beverage manager is duties includes  the restaurant and bars.

He is  make sure  organizing the service and preparation of food, and for rescruting staff.

5.      The reservation clerk                                 room reservation. His

Recording reservation and informing other department.

6.      The head hosekeeper is                                the housekeeping department.

She duties includes  that the floor maids do their work properly.

ª      Imagine that you are the Front Office. Which member of staff will you contact?

·        The maintenace engineer

·        The Housekeeper

·        The Switchboard Operator

·        The Parking Attendant

·        The Valet

·        The Cashier

·        The Lift Attendant

·        The Belihop

1.      A guest would you like to check out. She is in a hurry to catch a train. (the Casier)

2.      A guest has knocked over a jug of milk in her room. She would like someone to come and clean up. (the Housekeeper)

3.      A guest some heaveluggage in his room. He would like someone to carry it for him. (the Belihop)

4.      A guest has an important meeting this afternoon. He would like someone to press suit for him. (the Valet)

5.      A guest would like to take the lift to his room. He cannot see very well and needs help. (the Lift Attendant)

6.      A guest want to make a telephone call to the United States, but she is not sure how to do it. (the Switch Board Operator)

7.      A guest notice that the air conditioning unit in her room isn’t working. She would like someone to come and repair it. (the Maintenace Enginer)

8.      A guest’s car in parked in the hotel car park. He’d like someone to drive his car to the front entrance. (the Parking Attendant)

Meeting 2

Complete these senteces spoken by a hotel manager answering enquiries about rooms.

a.       All our room have control hunting .

b.      They all have a new wash binin and toilet.

c.       Our single rooms are very comfortable and the rates are very reasonable.

d.      Or for real economy, lets suppose you have a sales conferences. You could double up your sales staff and put them into twin rooms.

e.       For something more luxurious, we can offer our Delphos suite.

f.        It has its own private terrace, where guest can sit outside and enjoy the view of the lake.

g.       I can recommend our Bella Vista Penthouse. From balcony there’s a magnificant

Meeting 3

More Practice with Requests

1. Your friend is going to supermarket. Ask him to buy some sugar for you.
2. You want to write a note, but you don’t have a pen.
3. You’re going to meet your friend. Ask him to meet you at the canteen.
4. You’re in a hotel. Your room is dirty. Ask the room maid to clean your room.
5. You are going to the airport tomorrow at 6.00am. Ask the receptionist to wake you up at 5.00am.
6. You need a taxi. Ask the receptionist to call you a taxi
7.  You need your key to your room.
8. You are leaving a hotel. You bring a heavy bag. Ask the porter for help.
9. A man is looking for your boss, but he is very busy at the moment. Ask the man to wait outside for a moment.
10. Your boss is not in the office. Someone is calling him. Ask the person if he wants to leave a message for him.